Free Shipping Over $125

FAQ

PRODUCTS

All of our ingredients are sourced local to BC, from reputable and trustworthy suppliers. All ingredients are organic and ethically sourced. 

PAYMENT

Wondering about payment methods? At the moment, we’re pleased to offer the convenience of Interac eTransfer from a Canadian bank account as the payment option for our products. Once we receive the eTransfer, your order will be promptly processed. It’s important to note that we exclusively support eTransfer as our chosen payment method due to credit card companies’ restrictions on online sales for these specific product types. We appreciate your understanding and look forward to serving you with this seamless payment process.

 

After you’ve initiated your eTransfer, please allow up to 12 hours for us to receive an email notification confirming your payment. Your eTransfer will remain in a pending status until we successfully collect it.

As soon as your payment is verified, your order will be dispatched within one business day. Once shipped, your order will be delivered via Canada Post, with an estimated delivery timeframe of 2-7 business days. We’ll ensure you stay informed every step of the way – you’ll receive an email containing your tracking number once your order is on its way.

SHIPPING & PACKAGING

Our shipping costs are structured to provide convenience and value. For Canada-wide shipping through Canada Post, we apply a fixed rate of $20.00.

A fantastic benefit awaits our customers: those who spend $125 or more on their order will enjoy FREE shipping.

Our shipping costs are structured to provide convenience and value. For Canada-wide shipping through Canada Post, we apply a fixed rate of $20.00.

A fantastic benefit awaits our customers: those who spend $150 or more on their order will enjoy FREE shipping.

To enhance the likelihood of a seamless delivery experience, we recommend selecting a mailing address that guarantees security and your exclusive access. While it’s exceptionally uncommon, instances of missing packages during transit can occur, affecting various industries. Rest assured, upon shipment, we’ll promptly share the tracking number with you via email.

For a seamless shopping experience, kindly note our daily order and shipping timeline. Each day at 11am, we conclude order processing, and all paid orders that are pending are promptly shipped. Correspondingly, tracking numbers are shared with awaiting clients.

Orders placed after 11am will be processed on the subsequent business day. In the event that you submit an order prior to 11am and the payment is received thereafter, rest assured that your order will still be dispatched on the following business day.

Each courier mail package is assigned a distinctive ID tracking number. This specific code provides comprehensive insights into the entire voyage of your mail-ordered products, offering real-time updates as they approach their destination. We make it a point to share these tracking numbers with customers during the late afternoon of the shipping day. This timing aligns with our shipping team’s schedule, as they are engaged with packing slips earlier in the day. As a result, although your mail-ordered products embark on their journey around midday, the tracking numbers are dispatched at a later time.

No, we do not ship outside of Canada.

Your privacy is important to us, every package is delivered in discreet packaging so no one has to know whats inside. 

RETURN POLICY

Considering the consumable nature of our offerings, at Mikro, we regretfully cannot accommodate returns or provide refunds for purchases. Rest assured, our commitment to delivering the finest quality products is evident through our customer reviews. We encourage you to explore these testimonials, affirming our dedication to excellence.

For any queries or assistance, please don’t hesitate to reach out to us via email at [email protected].

Should your search yield unexpected results, we’re here to help. Feel free to reach out to us through our contact form or drop us an email at [email protected]. Our team is dedicated to assisting you. 

 

FAQ